Privacy policy

 

Last updated: 02 July 2025

Welcome to Compass Marine!

We value your privacy at Compass Marine ("we," "us," or "our"). This Privacy Policy explains how we collect, use, and share your personal information when you visit, use our services, or make a purchase from compassmarinestore.co.za (the "Site") or interact with us (collectively, the "Services"). By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you disagree, please do not use or access our Services.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operational needs. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

Data Collection Transparency

We are committed to transparency. Here's why we collect each category of personal information:

  • Basic contact details: To contact you and facilitate order communication.
  • Order information: To process payments and fulfill orders.
  • Account information: To protect your account and facilitate secure access.
  • Shopping details: To enhance your shopping experience.
  • Customer support information: To offer responsive and effective customer support.

What Personal Information We Collect

Information You Share with Us:

  • Basic contact details: We collect your name, address, phone number, and email to communicate with you effectively.

  • Order information: This includes billing and shipping addresses, payment confirmation, email, and phone number, all essential for processing your orders.

  • Account information: Your username, password, and security questions are collected to manage your account securely.

  • Shopping details: We gather information on the items you view, add to your cart, or place on your wishlist.

  • Customer support information: Messages sent through the Services help us provide better customer support.

Information Collected Automatically:

We use cookies, pixels, and similar technologies to automatically collect Usage Data. This data may include information about how you access and use our Site, device details, browser information, network connection, IP address, and other interaction-related data.

Information We Get from Others:

We may receive information from third parties, including vendors, service providers, and partners like Shopify, who collect information on our behalf.

Data Retention Periods

You have the right to know how long we retain your data:

  • Basic contact details: As long as you have an active account.
  • Order information: As long as necessary to fulfill orders and comply with legal obligations.
  • Account information: As long as you have an active account.
  • Shopping details: As long as necessary to enhance your shopping experience.
  • Customer support information: As long as necessary to provide customer support.

User Consent Section

We respect your consent. Here's how the process works:

  • You can provide or withdraw consent for data processing.
  • You can manage your marketing communication preferences.

Data Security Measures

Your data security is essential to us. Here's how we protect it:

  • Secure data storage.
  • Regular security assessments.
  • Ongoing staff training on data protection.

Data Sharing with Third Parties

We are selective with data sharing:

  • With Vendors and Partners: To provide Services.
  • Business Transactions and Legal Obligations: To comply with the law, enforce terms of service, and protect the Services and user rights.

Data Access Request Process

It's easy to exercise your rights:

  • Access and Know: Request access to your data.
  • Deletion: Request deletion of your data.
  • Correction: Request correction of your data.
  • Portability: Request a copy of your data and its transfer.
  • Restriction of Processing: Request to stop or restrict processing.
  • Withdrawal of Consent: Withdraw your consent.
  • Appeal: Appeal our decision if we decline your request.
  • Communication Preferences: Opt out of receiving promotional emails.

International Data Transfers

Your data may be transferred internationally. We rely on recognized mechanisms like the European Commission's Standard Contractual Clauses to ensure data protection during these transfers.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please email us at info@compassmarine.co.za